The template solution is based on Apache Velocity 2.2. Templates are created using Velocity Templating Language (VTL). Velocity supports creating correspondence templates in HTML, RTF and TXT format. Prince is the application used to convert the merged templates into PDF format.

Templates can contain static text, dynamic content (merge fields), images, logos, a header, and a footer.

Templates are stored in a default location so that CMP can access the templates: /var/mdsglobal/sabre-server/templates. The default location for images to be included in the templates is /var/mdsglobal/sabre-server/templates/img.

If customers want to store templates in another location, CMP must be configured with the new location. Once correspondence is processed, a dedicated daemon A computer program that runs as a background process, rather than being under the control of an interactive user. stores the generated letters and emails in long-term storage so that they can be viewed in AgentView The graphical user interface of the CMP that is typically used by Customer Service Agents to access CMP customer and billing data. In versions prior to CMP 8.0, this was called the CMP GUI.. For more information, see Comms Process Flow: Store Letters and Emails.

The Velocity user guide is available here: http://velocity.apache.org/engine/devel/user-guide.html

Documentation for Prince is available here: https://www.princexml.com/doc/

Templates must be named according to the naming convention <COMMSCODE>-<LANGUAGE>-<DELIVERYMETHOD>-<Format>.vm for example LETT1-EN-LETTER-pdf.vm or MAIL1-EN-EMAIL-html.vm., where <LANGUAGE> can be:

• EN = English
• SP = Spanish

Adding Default Fields

To add customer data from a default field to a template, add a leading dollar symbol ($) to the fieldDataMap reference, then in square brackets - [ ] - supply the default field name, enclosed in single quotes:

For example, the following adds account In the Cloud Monetisation Platform, a billing entity that can be used to manage payments on one or more subscriptions or payments for services. An account can hold details such as payments or invoices. balance information to a communication:

For a full list of CMP default fields, see the Appendix A: CMP Default Fields and Beans.

Adding Objects

Objects such as images, logos, headers, and footers must be stored within the same file-sharing system as the template. Templates reference these objects in order to include them in emails and letters.

Reference an image using imageStoreMap by providing the filename of the referenced image enclosed in single quotes in square brackets as follows:

<img alt="mds_logo.png" src="data:image/png;base64,$imageStoreMap['mds_logo.png']" style="width:304px;height:228px;"/>

Adding External References

You can use externally available objects by referring to a standard URL, for example:

<img src="http://www.mdscem.com/sites/default/files/2016-06/Retail-VNO Virtual Network Operator. See MVNO or Mobile Virtual Network Operator.-Image-Banner.png">

Formatting Dates for Emails and Letters

You can specify the format for dates in emails and letters by using Velocity's DateTool Tool for working with Date and Calendar in Velocity templates. It is useful for accessing and formatting the "current" date as well as for formatting arbitrary Date and Calendar objects. . For example, the following template extract maps to the RESOLUTIONREQUIREDBYDATE default field and uses date.format to specify how the date data stored in that default field should display: